return policy

Welcome to Olet Hardware! We want you to be completely satisfied with your purchase. If you have any questions about our return policy, please contact our Customer Service team at olethardware@gmail.com or call us on +254726441023.

Here’s a neutral, customer-friendly, and business-conscious Return Policy tailored for olethardware.com, a hardware store dealing in timber products, interior finishes, and related products.

🧾 Return & Exchange Policy –olethardware.com

At Olethardware, your satisfaction is important to us. We strive to ensure that the products you receive meet your expectations in terms of quality and accuracy. However, we understand that there may be instances where a return or exchange is necessary.

✅ Eligibility for Returns

You may request a return or exchange under the following conditions:

• The item received is defective, damaged, or incorrect (e.g. wrong size, type, or finish).
• The item is unused, uninstalled, and in its original packaging.
• The return request is made within 3 days of delivery.
• You provide proof of purchase (order number, receipt, or confirmation email).

⚠️ We do not accept returns for change of mind or preference once a product has been delivered in good condition.

🔁 How to Initiate a Return

To request a return:

1. Contact our support team at support@olethardware.com within 3 days of receiving your order.
2. Include your order number, clear photos of the product, and a short description of the issue.
3. Our team will assess your request and guide you through the next steps.

🚚 Return Shipping

• If the return is due to an error on our part (e.g. wrong or defective item), we will cover the return shipping costs.
• If the return is not due to an error on our part, the customer will be responsible for the return shipping.

💸 Refunds & Store Credit

Once your return is received and inspected:

• If approved, refunds will be processed within 7 business days.
• Refunds will be made via the original payment method or issued as store credit, based on your preference and eligibility.

Note: Refunds may be partial if the returned item shows signs of use, handling, or damage.

📦 Non-Returnable Items

The following items are not eligible for return:

• Customized or cut-to-size timber, boards, or products.
• Clearance or sale items.
• Products that have been installed, altered, or damaged by the customer.

🤝 Our Commitment

We are committed to fair practices that protect both our customers and the sustainability of our business. If you are unsure about a product before purchasing, please feel free to reach out to us—we’re happy to provide additional details or guidance.

If you have any questions, please contact us at olethardware@gmail.com or call us on +254726441023.